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About Apollo Group TV and Apollo Group Tv
What is Apollo Group TV?
Apollo Group TV is an IPTV service. It streams live TV channels, sports, movies and series over your internet connection instead of a cable or satellite line, through an app on your TV, streaming device, phone or computer.
Who are you?
Apollo Group Tv is an authorized reseller of Apollo Group TV subscriptions. We sell plans, handle payment and activation, and support you with setup. Read more about us.
Is there a contract?
No. You pay for 1, 3, 6 or 12 months up front. Nothing renews automatically.
Plans and prices
What’s the difference between plans?
Only the length and the price per month. Every plan includes the full channel lineup, the on-demand library and every feature. Compare them on the pricing page.
Is there a free trial?
No, but every new order is covered by our 24-hour refund policy if the service doesn’t work on your device and we can’t fix it.
Are there any extra fees?
No setup fees or rental. The only extra is the small Bitcoin network fee your wallet adds when you send the payment.
Paying with Bitcoin
Which payment methods do you accept?
Bitcoin only. After checkout, the payment page shows the exact BTC amount, our address and a QR code.
I’ve never used Bitcoin. Can I still order?
Yes. Buy Bitcoin on a well-known exchange or in a wallet app, then send it to the address on the payment page. Our beginner’s guide explains every step.
How long is the price locked?
The BTC amount is locked for a set time after checkout, shown by the countdown on the payment page. If it expires, get a new quote with one click.
What is a transaction ID and where do I find it?
It’s the unique code of your Bitcoin payment, also called a TXID or hash. Your wallet or exchange shows it in the transaction details after you send the payment.
What if I sent the wrong amount?
If you sent less, send the difference to the same address and submit both transaction IDs in a support ticket. If you sent more, contact us and we’ll sort it out.
I sent Bitcoin on the wrong network. What now?
Always send BTC on the Bitcoin network only. Payments sent on other networks or as tokens may not arrive and may not be recoverable. Contact us straight away with the details.
Activation and login
How quickly will I get my login details?
Usually within half an hour of your payment confirming on the blockchain. We email your details and add them to My subscription.
I haven’t received my login email.
Check your spam folder and My subscription in your account. If they’re not there and your payment has confirmed, submit a ticket.
Can I change my password?
Your account password can be changed in Account details. For your Apollo Group TV login, contact us.
Devices and streaming
Which devices can I use?
Smart TVs, Firestick and Fire TV (Fire OS), Android, iPhone, iPad and Apple TV, MAG boxes, Enigma2 receivers and Windows or Mac computers. See devices.
How fast does my internet need to be?
About 20 Mbps for Full HD and 35 Mbps or more for 4K. Stability matters as much as speed, so use a cable or 5 GHz Wi-Fi.
How many devices can watch at the same time?
That depends on the connections included with your subscription. You can install the app on all your devices. See multi-device support.
Why is my picture buffering?
Usually because of Wi-Fi or a busy connection. Restart your device and router, use a cable if you can, and follow our buffering guide.
Renewals and refunds
How do I renew?
Open Renew subscription in your account, choose a plan and pay. The time is added to your current subscription.
Can I get a refund?
Yes, within 24 hours of activation if the service doesn’t work on your device and we can’t fix it. Read the refund policy for the details.