Live Chat

Live chat is the fastest way to get a quick question answered, especially while you’re in the middle of setting something up.

What chat is great for

• Choosing a plan or checking your device before you buy.
• Help during payment, like finding your transaction ID.
• Setup questions, such as where to enter your login details.
• Quick checks on your order or activation.

When a ticket is better

If something needs investigating, such as a channel that won’t play or buffering at certain times, a support ticket is better. You can include all the details at once, you get a ticket number and we can follow up by email.

Help us help you faster

• Have your order number ready if you’re asking about an order.
• Tell us your device model and the app you use.
• For errors, share the exact message or a photo of the screen.

We’ll never ask for your wallet’s recovery phrase, private keys or your account password in chat.